|1||https://www.estarta.com/Meet%20the%20Team%20library/Mutaz7.jpg||Mutaz Nabulsi||Chief Executive Officer||Mutaz H. Nabulsi, Ph.D is the CEO of Estarta Solutions – an ICT enabler and innovator that delivers Information Technology Outsourcing, Software Development as well as Intellectual Property and System Integration Services. Estarta Solutions was formed in 2002 through the merger of a US-focused outsourcing company, a Jordanian systems integrator and a strategic partnership with a multinational technology conglomerate.
Mutaz has over twenty-five years of senior leadership experience in the Telecommunications and Information Technology Outsourcing fields with an emphasis on customer experience, strategic customer management, and the deployment of large technical outsourcing projects.
Prior to joining Estarta, Mutaz held the following executive leaderships roles in Jordan and the United States:
•Director of Decision Support at Sprint-Nextel,
•Director of Outsourcing Operations at Sprint-Nextel,
•Co-founder and Managing Director at Customer Management Group
•Director of Customer Advocacy at Umniah,
•Chief Strategy Officer at Mobilera Middle East.
Mutaz also is a board member in the Information and Communications Technology Association of Jordan (int@j), and previously served on the board of advisors for the Economic and Finance Faculty at the University of Central Missouri.
Mutaz received his PhD in Economics and Political Science from the University of Missouri – Kansas City, an M.A. in Economics from the University of Central Missouri, and a B.S. in Economics and Statistics from the University of Jordan.|
|2||https://www.estarta.com/Meet%20the%20Team%20library/amira3.jpg||Amira ElAli||Communication and Public Relations Manager||Mrs. Amira is the Communication and Public Relations Manager, with more than 13 years of experience in Communication, Public Relations, Brand and Image Management, Customer Support, Sales, and Marketing within various international industries. She Joined Estarta in 2019 and holds a Bachelors Degree in modern languages.|
|2||https://www.estarta.com/Meet%20the%20Team%20library/Laith.JPG||Laith Majali||Senior Director of TAC||Mr. Majali is the Senior Director of TAC at Estarta Solutions. He has extensive experience in the Telecommunications and Internet sectors, with strong focus on customer service, user experience, and business development.
He joined Estarta in 2014 and served earlier as a Senior Customer Service Manager at Yahoo; Mr. Majali holds a Bachelor’s Degree in Finance and Banking.|
|2||https://www.estarta.com/Meet%20the%20Team%20library/Nadeem.jpg||Nadi Hamarneh||Decision Support Director||Mr. Hamarneh is the Decision Support Director leading the Reporting, Analysis, and Quality departments, in addition to owning the communication and the contract management with Cisco. Mr. Hamarneh has more than 15 years of experience in Customer Experience, Operations, and Data Analysis domains, and has been actively involved in different projects and committees, providing support on different levels. He holds a bachelor’s degree in Computer Engineering.|
|3||https://www.estarta.com/Meet%20the%20Team%20library/saksak.jpg||Said Al-siksik||Vice President Special Projects||Mr. Alsiksik is the Vice President of Estarta Solutions leading special projects and responsible for new clients’ management. Through 20+ years of experience both in the technical and the business management domains, Mr. Alsiksik led the operational planning, strategic planning, and execution of business in many divisions at Estarta. He joined Estarta in 2004 & holds a Bachelor’s Degree in Telecommunications and Electrical Engineering.|
|3||https://www.estarta.com/Meet%20the%20Team%20library/RobertCepak.jpg||Robert Cepak||Director Shared Services ||Mr. Cepak is the Group Director for Shared Services at Estarta. Robert is responsible for managing Estarta’s Incident Management, Global Field Escalation Process and High Touch Operations Management services. Mr. Cepak was previously employed in the capacity of High Touch Operations Manager at Cisco Systems, and prior to that, he was an Incident Manager for Sabre’s Travel Network. Mr. Cepak’s central focus is Estarta’s operations and expansion in Europe. He holds an MA in Journalism, and is a holder of the ITIL Expert certificate.|
|3||https://www.estarta.com/Meet%20the%20Team%20library/Waseem.jpg||Waseem Al-Hayek||Director of Professional Services||Mr. Hayek is the Director of Professional services at Estarta Solutions. He commands more than 16 years of professional experience in Customer Experience, Project Management Telecommunications, and Operations. He holds a Master’s Degree in Business Administration.|
|4||https://www.estarta.com/Meet%20the%20Team%20library/Mohammad%20Shkakhwa5.jpg||Mohammad Shkakhwa||Senior Director of Human Resources and Admin||Mr. Shkakhwa is the Director of Human Resources and Administration, with more than 18 years of experience in Customer Care, Sales, Development, and Training. He started in Estarta a Senior Operations Manager at Cisco TAC Business Unit and progressed within the field of Talent Acquisition and Management as a Human Resources Director. Mr. Shkakhwa holds a Bachelor’s Degree in Accounting.|
|4||https://www.estarta.com/Meet%20the%20Team%20library/Fadi4.jpg||Fadi Sabbagh||Senior Director of Finance & Procurement ||Mr. Sabbagh is the Senior Director of Finance & Procurement, with more than 18 years of experience in complex accounting, auditing, and financial reporting within various multinational industries. He Joined Estarta back in 2011 and holds a Bachelor’s Degree in Accounting, in addition to professional certifications of CMA and CFC.|
|4||https://www.estarta.com/Meet%20the%20Team%20library/Ahmad%20Dalqamouni2.jpg||Ahmad Dalqamouni ||Director of Professional Services & Solutions ||Mr. Dalqamouni is the Director of the Professional Services and Solutions, has started his journey as an Estartan back in 2008 as a Software Engineer. Since that, he advanced his career successfully within Estarta’s management team. Mr. Ahmad has participated in delivering e-payment integration and e-services projects both in Jordan and in the Gulf area. He holds a Bachelor’s Degree in Computer Science with a minor in Banking and Finance.|