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Job Title

Asset Manager

Department

Shared Services

Level

Senior

Location

Riyadh, KSA

Role Description

Cisco Asset Management Services is crafted to give customers a near-real-time hardware (HW) and software (SW) installed base (IB) view so that customers can effectively lead the life cycle of their Cisco entitlements and make the right business decisions. This is a customer engagement role that requires customer engagement and service experience. The Cisco Asset Managers work directly with stakeholders and collaborate with the Cisco Customer Experience (CX) and Sales teams to deliver hardware, software, and service coverage insights and enable smooth asset lifecycle management for the end customer.


This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customers’ hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.

Required Skills

Define the customer’s business structure and associated Cisco assets (HW and SW) that will be run under the service scope.


Combine customer, network, and Cisco’s views into an IB baseline, designating the device quantity, type, location, service coverage, and additional asset attributes.


Perform or implement a discovery process on a lifecycle basis for all software and hardware assets purchased, deployed, or installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.


Provide insights to support customer reconciliation and validate software and service enterprise agreement data (if applicable).


Deliver useful insights and reports on embedded software (OS conformance) and ensure compliance to reduce device or network downtime due to out-of-date or non-suggested software versions.


Coordinate and assist the customer with their “Smart Account” strategy to centrally coordinate licenses, devices, and specific license agreements based on business needs.


Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).

Qualifications & Certificates

Ability to interpret large raw data sets, conduct data analysis, and build comprehensive reports that are in line with customers’ needs.


A proficient communicator who is outspoken and encourages trust in others.


Proactive, self-sufficient, and highly organized with outstanding time management skills.


Can-do attitude and eagerness to deliver the best customer service in class.


Bachelor’s degree or graduate degree is preferred.


At least 5 years of overall customer engagement or service experience


Fluent English speaker (other languages are also a plus!).


Able to travel abroad quarterly as required.


Knowledge of the industry, Cisco products, and services.


Why Cisco


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style, with unique personalities who are not afraid to change the way the world works, lives, plays, and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuel our innovation. We are dreamers, and we are doers.


We are Cisco.