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Job Title

Asset Manager




Role Description

Cisco Asset Management Services is crafted to give customers a near-real-time Hardware (HW) and Software (SW) Installed Base (IB) view so that they can effectively lead the life cycle of their Cisco entitlements and make the right business decisions. This is a customer engagement role that requires customer engagement and service experience. The Cisco Asset Managers work directly with stakeholders and collaborate with Cisco Customer Experience (CX) and Sales teams to deliver Hardware, software, and Service Coverage insights and enable smooth asset lifecycle management for the end customer.

This role plays a key role in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customers hardware and software inventories better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.

Roles and responsibilites:

  • Define the customer’s business structure and associated Cisco assets (HW and SW) that will be run under the service scope.
  • Combine the customer, network, and Cisco’s views into an IB baseline designating the device quantity, type, location, service coverage, and additional asset attributes.
  • Perform or implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed, or installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
  • Provide insights to support customer reconciliation and validate Software and Service Enterprise agreement Data (if applicable).
  • Deliver useful insights and reports on embedded Software (OS conformance) and ensure compliance to reduce device or network downtime due to out-of-date or non-suggested software versions.
  • Coordinate and assist the customer with their “Smart Account” strategy to centrally coordinate licenses, devices, and specific license agreements based on business needs.
  • Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).

Required Skills

  • Ability to interpret large raw data sets, conduct data analysis, and build comprehensive reports that are in line with the customer’s needs.
  • A proficient communicator that is outspoken and encourages trust in others.
  • Proactive, self-sufficient, and highly organized with outstanding time management skills.
  • Can-do attitude and eagerness to deliver the best customer service in class.

Qualifications & Certificates

  • Bachelor’s degree or graduate preferred.
  • At least 5 years of overall customer engagement and service experience.
  • Fluent English speaker (other languages are also a plus!).
  • Able to travel abroad quarterly as required.
  • Knowledge of the industry, Cisco products, and services.