Job Title

Azure IaaS VM Support Engineer

Department

Professional Services and Solutions

Level

Mid to Senior

Location

Amman, Jordan

Role Description

The Azure IaaS VM Support Engineer is responsible for support delivery, providing technical support to Azure customers by resolving technical issues on the Azure VM by leveraging the internal knowledge repositories, and ensuring customer satisfaction. The Azure IaaS VM Support Engineer will need to closely collaborate with engineering, operations, and other support engineers.

Required Skills

As an Azure IaaS VM support engineer, you will be responsible for:

Customer issue resolution and responsiveness
Drive communication with the customer to provide top-class support.
Collaborate with cross-group peers both proactively and reactively.
Document troubleshooting steps.
Identify current knowledge deficiencies and training needs, as well as potential future needs.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Be available for weekend shifts during EMEA hours periodically, if necessary.

Qualifications & Certificates

Language Skills

Fluency in English is mandatory. Second language as plus

Soft Skills

Handle technically challenging and politically hot customer situations
Strong communications skills – Excellent spoken and written English communication skills.
Effective, polished interaction with customers to gather information.
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support

Technical Skills

Microsoft Azure Platform (as a big plus)
Good knowledge of at least one of the two OS families:
- Operating Systems (Windows and/or Linux)

Experience with VM configuration and administration
Familiarity with OS internal concepts (Windows and/or Linux) and storage
Demonstrable troubleshooting skills and experience
Virtualization and Cloud:
- Understanding of virtualization concepts and virtual system administration
- Understanding of cloud vs. on-premise computing