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Job Title

Technical Support Engineer – Azure Network

Department

Customer Support

Level

Intermediate to Senior

Location

Egypt

Role Description

As an Azure Networking Support Engineer, you will be responsible for providing technical support and
expertise to clients utilizing Microsoft Azure networking services. You will troubleshoot and resolve
complex networking issues, collaborate with cross-functional teams, and ensure the smooth operation of
Azure-based networks. Your deep understanding of networking concepts and Azure services will be
essential in delivering exceptional customer service and driving customer satisfaction.
• Provide advanced technical support to customers, addressing complex networking issues related to
Microsoft Azure services.
• Troubleshoot network connectivity, performance, and security issues across various Azure networking
components.
• Collaborate with customers to gather information, reproduce issues, and perform in-depth analysis to
identify root causes.
• Work closely with engineering teams to escalate and resolve critical issues and contribute to the
improvement of Azure networking services.
• Document troubleshooting steps, best practices, and solutions in internal and customer-facing knowledge
bases.
• Keep up-to-date with the latest Azure networking features, updates, and industry trends.
• Participate in regular training and skill development to enhance technical expertise.

Required Skills

• Proficiency in diagnosing and resolving complex networking issues.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail and commitment to providing high-quality customer support.
• Strong time management skills and the ability to handle multiple tasks simultaneously.
• Adaptability to evolving technologies and a fast-paced support environment.

Qualifications & Certificates

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent) 
experience).
• Proven experience in a technical support role, with a focus on networking and cloud technologies.
• Strong understanding of core networking concepts such as TCP/IP, routing, VRF, VXLAN, DNS, and load
balancing, firewalls, and VPNs.
• A strong understanding of Layer 7 technologies such as reverse proxy, web application firewall,
Content Delivery Networks (CDN), Dynamic Site Acceleration.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication skills, both written and verbal, with the ability to convey technical information
effectively to both technical and non-technical audiences.
• Hands-on experience with Microsoft Azure networking services, including virtual networks,
Firewall, Application Gateway, Azure Load Balancer, and ExpressRoute are pluses.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate and/or Microsoft
Certified: Azure Network Engineer Associate, and/or Microsoft Certified: Azure Solutions Architect Expert
is a plus.