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Job Title

HR Services Local Field Advisor

Department

Human Resources

Level

Intermediate to Senior

Location

Amman, Jordan

Role Description

  • Interface function between the local HR team and the Europe HR Services Service Center IMEA APAC
  • Close cooperation with the Service Center team
  • CRM queue and case management, based on HR Services KPIs and SLAs and Employee Support Experience Standards principles
  • Carrying out local administrative tasks in connection with all standard HR processes in the employee lifecycle
  • Coordination of wet signatures for employment contracts and other official documents and collecting employee-required documents
  • Regularizing employees’ employment and termination with relevant government offices State/Statutory Authorities Inquiries Support
  • Collaboration with the OnePayroll team and yearly tax certificate issuance
  • Coordination of onboarding administrative processes for new joiners and driving NEO local corner sessions
  • Onboarding and offboarding document completion for contractors
  • Benefits coordination (enrollment and cancellation processes) and HR supplier administration management
  • Support with relocation, temporary arrangements, and immigration documentation and procedures
  • Personal Files Audit (physical or digital) and Maintenance
  • HR Post Mail and HR Box Handling
  • HR Services Desktop Procedure Update
  •        Preparation of evaluations, analysis of data, and preparation of bases for decisions
  • Optimization and continuous development of all operational HR processes
  • Implementation of new processes in cooperation with the Service Center
  •        Ensuring the flow of information to internal and external partners
  • Support for various HR projects

Required Skills

  • First work experience in the personnel sector
  • Excellent communication skills (both verbal and written) with the ability to listen and respond to customer queries
  • Ability to maintain highly confidential and sensitive information
  • Fluent written and spoken Jordanian and English
  • Must have strong planning, coordination, and organizational skills.
  • Independent, structured, and proactive working style with a high degree of team orientation. Strong desire to continuously improve processes and deliver against agreed objectives and service levels.
  • Ability to work effectively in a team and willingness to help others
  • High degree of flexibility and a good grasp of the relevant tools and processes
  • A high level of service orientation, a solution-oriented hands-on mentality, and fun in operational activities
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
  • Strong analytical skills, problem solving, and troubleshooting skills, as well as a desire and attitude to go above and beyond in resolving issues
  • Personal initiative and decisiveness
  • Interested, committed, and enthusiastic personality

Qualifications & Certificates

  • Degree in business administration, human resource management, or customer service preferred; personnel management or completed commercial vocational training with subsequent work experience in operational personnel work, preferably in an international environment
  • Must have excellent MS Office program skills (Excel, Word, PowerPoint, and Outlook). The ability to work with and perform basic analysis on large amounts of data is required, as is the ability to create presentations and documents, and email and scheduling experience is required. Advanced Excel skills are desirable. The ability to work with and manage documents on SharePoint is desirable.