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Job Title

Intune TSE

Department

Customer Support

Level

Intermediate to Senior

Location

Egypt

Role Description

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and
partners via phone, email, or the web. They deliver unique value collaboratively and reactively.
solving customer problems, providing proactive support advice, and contributing to product quality.
and enhancements, and creating self-help assets to broadly reach more customers. You will be
part of a team responsible for providing an outstanding technical support experience to our
business customers. From problem identification to full resolution, you will own and manage the
customer experience over the phone and the Web. Your day-to-day job will be about providing both.
technical expertise (either on your own or by involving your colleagues), and about being an
excellent communicator and a service-oriented professional.

Required Skills

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot, and solve customer technical issues using collaboration and troubleshooting best practices and transparency within and across teams (e.g., swarming)
• Identify cases that require escalation (either technically or strategically).
• Create and maintain incident management requests for the product group or engineering group.

Qualifications & Certificates

Qualifications:
Language Qualification:
• English Language: confident in reading, writing, and speaking.
• Fluent in German and French
Required:
• Experience with Mobile Device Management and Mobile Application Management, including
Intune or third-party solutions (Airwatch, Mobile Iron)
• Understanding of TCP/IP, including CIDR, routing, and DNS
• Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
• Knowledge of System Center Configuration Manager or System Management
• Cloud knowledge
• Windows networking