Search
Close this search box.

Job Title

Technical Support Engineer for Office

Department

Customer Support

Level

Senior

Location

Egypt

Role Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their investment.

In the Customer Service and Support (CSS) team, we are looking for people with a passion for delivering customer success. As a technical support engineer, you will own, troubleshoot, and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration, and research skills, and developing your technical proficiency. This role is flexible in that you can work from home.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Required Skills

Responsibilities:

  • You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

 

Readiness 

  • You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

 

Product/Process Improvement 

  • You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications & Certificates

Required Skills

  • Fluency in English, with the ability to communicate effectively.
  • Strong communication and interpersonal skills.
  • 3+ years of experience in technical support or a related field
  • Excellent problem-solving and troubleshooting skills.
  • Strong knowledge of Office 365 technology.
  • Strong knowledge of the office setup and deployment process.
  • Strong knowledge of Office Core applications: interface, usage/functions, and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
  • Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, and OneDrive.
  • Technical literacy and hands-on experience.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Qualifications and Certificates

  • Preferred fluency in either French or German with the ability to communicate effectively is a plus.
  • Relevant Microsoft technology certifications
  • Bachelor’s degree in computer science, information technology (IT), or a related field.
  • A similar background, such as technical consulting experience or information technology experience, is preferred.

 

“Nice to have” skills

    • Networking skills and familiarity with communication protocols (ftp, http, etc.)
    • Object-oriented programming.
    • Scripting: VBS, PowerShell, JavaScript, HTML5.
    • COM = component object model.
    • VBA.