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Job Title

Project Specialist

Department

-

Level

-

Location

Athens, Attiki, Greece

Role Description

The Project Specialist role is a highly critical, strategic advisor and Enterprise Agreement onboarding expert who engages with customers to accelerate their consumption of their Enterprise Agreement, transforming their business and driving business outcomes.

The project specialist will build close relationships with customers and other internal teams such as sales, architects, and engineers, as well as fellow CX colleagues and customer success teams. Your primary goal will be to advocate for the value of our enterprise agreement and assist our customers through the needed milestones to achieve the value of the products they have booked and purchased.

If you’re passionate about customer success, collaboration, end-to-end service, and supporting excellence, we have a place for you!

Required Skills

In this role, you’ll be a primary point of contact for our customer Enterprise Agreement onboarding, with complete accountability for the quality of the engagement. Supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results, and quality requirements of the onboarding plan.

· Deliver internal and external kick-off meetings

· Support large customers with EA onboarding.

· Maintain the deployment delivery schedule and lead customer expectations.

· Raise critical issues and involve account teams and leadership if customer expectations are misaligned.

· Update tracking tools daily and provide progress reports for operational and program teams.

· Ensure all critical project documentation is filed in the relevant project folder in the Central Repository.

· Encourage customers to take needed actions in their onboarding for success and supervise long-term business outcomes.

· Collaborate with the PAS Regional Lead, Account Teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth.

· Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.

Qualifications & Certificates

· You consider yourself highly customer-focused and have 5+ years of customer success and/or project management work experience. Previous experience with Smart Account/Licensing and Enterprise Agreement Experience is a plus.

· Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly.

· Can work across internal and external teams of all levels to proactively encourage customer onboarding and work toward the common goal.

· Have a clear understanding of the high-level business landscape, including key strategic priorities, processes, and a driven marketplace.

· You are skilled at converting goals into impactful plans to meet objectives.

· You have a consultative approach towards customers and like to think strategically.

· High-level understanding of Cisco Enterprise Agreements, Products, Services, and Solutions

· Excellent communication and presentation skills, with the ability to confidently communicate with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments

· You are a great team player, flexible, and feel comfortable working independently.

· Knowledge of PowerPoint, Excel, and reporting skills

· BA/BS degree, preferably in a related field, with a technical background

· Fluent in English in speaking and writing