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Job Title

SharePoint Technical Support Engineer


Customer Support


Intermediate to Senior



Role Description

• Own, troubleshoot, and solve customer technical issues using collaboration.
troubleshooting best practices and transparency within and across teams (e.g.
swarming) Identify cases that require escalation (either technically or strategically).
• Create and maintain incident management requests for product groups and engineering
• Contribute to case deflection initiatives, automation, and other digital self-help assets to
improve the customer/engineer experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
• Drive technical collaboration and engagement outside of CSS (product engineering).
• Lead or participate in building communities with peer delivery roles; may be workload
or specialty-specific.

Required Skills

Language Qualifications: Fluent in English; confident in reading, writing, and speaking German or French could be a plus.

Qualifications & Certificates

• Superior knowledge and demonstrated technical proficiency in SharePoint Server and SharePoint Online 
• Strong knowledge of SharePoint 2016 or 2019 and Office365/SharePoint Online. 
• Support experience in investigating complex SharePoint issues relating to performance,
administration, site configuration, and customization. 
• General understanding of SharePoint administration principals using SharePoint CentralAdmin, SQL Management Studio, and SQL Profiler. 
• Good general networking knowledge, including DNS, TCP/IP, and sub-netting. 
• Experience of Web standards and technologies, e.g., HTTP, JavaScript, CSS, and XML 
• Full professional proficiency in English. If possible, use the German or French language, both verbal and written.