Search
Close this search box.

Job Title

Support Engineer – Security and Compliance

Department

Customer Support

Level

Senior

Location

Cairo, Egypt

Role Description

In customer service and support, we are focused on how we can empower, help, and advise customers. We engage in solving complex problems for customers, collaborating and sharing knowledge with each other, and are innovative in providing solutions to enable our customers to make the most of our products. Our team is geographically distributed; we speak many languages, and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As part of the Security and Compliance team, you would be working on complex and critical issues while supporting customers using our offerings. The role involves providing customers with reliable technical solutions and a consistently outstanding service experience. Our mission is to solve the customer’s problem in the quickest possible way by putting them at the center of everything we do and to consistently deliver the highest levels of customer satisfaction through both direct contacts and through supporting and enabling our partners.

Required Skills

You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun.

Qualifications & Certificates

Besides that, we would also like you to have the following technical skills and knowledge:

  • Managing and troubleshooting experience in at least one major M365/O365 application (Exchange Online and/or Sharepoint Online)
  • Knowledge and experience in some of the Microsoft 365 Security and Compliance features: Azure Active Directory Premium, Cloud App Security, Azure Information Protection, DLP (Data Loss Prevention), Data Retention and Classification, Auditing, and Microsoft Defender for Office
  • PowerShell administration skills
  • Azure AD administration experience