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Job Title

Technical Support Engineer – Azure AI


Customer Support




Amman, Jordan

Role Description

This is the Support position in the AI, IoT, and Machine Learning team, supporting Microsoft’s developer customers. This position involves frequent coding and debugging/troubleshooting. It encompasses a range of cloud technologies, from Azure Open AI to Cognitive Services, supporting multiple platforms (Windows, Linux, Android, etc.) and multiple languages (C, C#, Java, Node.js, Python, etc.). Our support engineers are passionate about technology and helping others, highly observant, and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently, and a genuine desire to help people do their best.

Required Skills

  • Strong troubleshooting, debugging, and problem-solving skills
  • Keywords we are looking for are Devops+Docker, “, linux, IoT, networking, AKS, etc.
  • Passionate for customer-facing tasks and patient for helping others
  • Experienced in one of Python, C/C++, C#, or Java coding skills
  • Basic Linux/Windows OS knowledge
  • Basic networking and cloud knowledge
  • Excellent communication skills with both written and spoken English
  • Ability to work well in a highly collaborative team environment
  • Effective learning skills

Qualifications & Certificates

BS or MS degree in computer science, or the equivalent in work experience.


“Nice to have” skills:

  • Python coding skills
  • Devops
  • Docker
  • linux,
  • Iot
  • Networking
  • RESTful API programming skills
  • Customer support experience