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Job Title

Technical Support Engineer – Azure Data Integration

Department

Customer Support

Level

Intermediate

Location

Amman

Role Description

The Azure Data & AI Customer Support team at Microsoft is a group of dedicated, technology-oriented professionals focused on enabling our Microsoft mission by delighting our customers and exceeding their expectations in every interaction through a connected customer experience. Our goal is to facilitate and accelerate the integration of Azure Analytics capabilities into the core operations of enterprises, helping them to leverage the power of data engineering and orchestration via Microsoft’s Azure platform. We work at the forefront of innovation, ensuring smooth operation and optimization of data solutions for a diverse range of client needs.

As a Technical Support Engineer for Data Integration, your role is pivotal in the successful implementation and maintenance of our clients’ Azure Analytics initiatives. You will be the technical lighthouse, guiding users through the Azure Data Factory and Microsoft Fabric landscapes and ensuring they are able to make the most of our powerful suite of solutions. With your deep understanding of data movement, cloud computing, networking, security, and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that Microsoft customers rely upon.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Responsibilities

  • Ownership of the Customer Support Experience: Champion the customer’s support journey with Microsoft by providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies.
  • Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure’s products and services.
  • Multi-Channel Customer Communication: Resourcefully and empathically engage with Microsoft customers through various channels, including telephone, email, and public and private forums, ensuring their concerns are heard, understood, and addressed. Be part of team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.
  • Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape Microsoft’s customer support strategy.
  • Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.

Required Skills

  • Demonstrated the ability to conduct thorough troubleshooting and debugging and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
  • Excellent communication and interpersonal skills to effectively collaborate with customers and cross-functional teams.
  • Solid understanding of data integration concepts, ETL/ELT processes, and data transformation techniques, with strong enthusiasm for data engineering.
  • More than 3 years of experience with cloud platforms such as Azure, AWS, or GCP, with a focus on data integration services. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills.
  • Experience with scripting languages such as PowerShell, Python, or Azure Data Factory’s built-in expression language
  • Relevant networking and security knowledge for both private and public networks, along with expertise in RESTful API development and integration.
  • Solid foundation in data engineering, including an understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management and visualization.
  • Bachelor’s degree in computer science, information technology (IT), or related field and 5+ years of technical support, technical consulting experience, or information technology experience

Qualifications & Certificates

  • Azure certifications, such as Azure Data Engineer Associate or Azure Developer Associate, are a plus.