Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email, or the web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, engineering (product groups), or management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Microsoft SQL Server support is a strategic unit of Microsoft Customer Support Services (CSS). As a support engineer, you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty while effectively managing challenging situations.
The SQL MI Engineer is a trusted advisor to fellow IT professionals, using their technical skills to solve high-level, complex problems involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex but will also require a customer-oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.
The ideal candidate will be required to have a technical degree or adequate practical background (2–5 years) in the following technologies:
“Nice to have” skills