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Job Title

Technical Support Engineer – Support Engineer – Data Integration – Azure Data Factory

Department

Customer Support

Level

Location

Role Description

The Data Integration Support team at Microsoft is a group of dedicated, technology-oriented professionals focused on enabling our Microsoft mission by delighting our customers and exceeding their expectations in every interaction through a connected customer experience. Our goal is to facilitate and accelerate the integration of data integration capabilities into the core operations of enterprises, helping them leverage the power of integration cloud technologies via Microsoft’s Azure platform. We work at the forefront of innovation, ensuring smooth operation and optimization of integration solutions for a diverse range of client needs.

As a technical support engineer for data integration, your role is pivotal in the successful implementation and maintenance of our clients’ projects. You will be the technical lighthouse, guiding users through the data integration landscape and ensuring they are able to make the most of our powerful suite of solutions. With your deep understanding of ADF, ETL, cloud computing, and networking, you will solve complex issues, deliver personalized solutions, and provide world-class support that Microsoft customers rely upon.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Skills

  • Demonstrated the ability to conduct thorough troubleshooting and debugging and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
  • More than 3 years of experience with cloud platforms such as Azure Data Factory and ETL products. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great, prompt engineer.
  • Strong knowledge and hands-on experience with Azure Data Factory, Azure Synapse, and related Azure technologies.
  • Proficiency in SQL and data modeling concepts
  • Experience in designing and implementing data integration and orchestration solutions using Azure Data Factory.
  • Familiarity with data transformation activities using Azure Data Factory Mapping Data Flows or Azure Synapse SQL.
  • Understanding of data governance, data quality, and data security best practices within Azure Data Factory.
  • Strong problem-solving and analytical skills with the ability to identify and resolve complex data-related issues
  • Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.

Qualifications & Certificates

  • Bachelor’s degree in computer science, information technology (IT), or related field and 5+ years of technical support, technical consulting experience, or information technology experience
  • English Language: confident in reading, writing, and speaking Additional Latin languages like French, Spanish, and Italian are a plus.

 

“Nice to have” skills

  • Azure certifications such as Azure Data Engineer Associate or Azure Synapse Analytics Associate are a plus.