About – Estarta Solutions

A Trusted Partner

Estarta is known for being fundamentally reliable and is widely regarded as a trusted and reputable partner in the field of information and communication technology.

Over the course of our three decades in the ICT scene, we have honed our craft in disrupting the sector through cutting-edge modern solutions; this is what has made us a go-to partner for leading global institutions and business titans, supplying innovation at every turn.

Worldwide Approach

We at Estarta pride ourselves on always taking a proactive stance. With our global outlook and capabilities, we are able to assist clients from many corners of the world. Our expertise currently extends across a total of 14 languages, including English, Arabic, Dutch, French, German, Greek, Italian, Mandarin, Polish, Portuguese, Romanian, Russian, Spanish, and Turkish.

As a result, we are able to serve a diverse portfolio of clients from a variety of backgrounds and international locations, seamlessly providing crystal-clear communication and custom solutions for each new challenge.

Why Estarta?

At Estarta, we take great pride in providing high-quality project execution to a diverse group of clients and sectors. Customer-centricity is the cornerstone of our success and growing network. In order to ensure that we offer our clients optimal solutions for their business needs, we place a strong emphasis on developing long-term partnerships geared toward serving clients on multiple technologies and from different locations.

With over 30 years of industry knowledge, Estarta has established itself as a reliable partner for businesses in a variety of fields, including ITO, telecommunications and banking. We are dedicated to providing top-notch products and services that help our clients succeed in a quickly evolving digital environment.

Vision

To be the delivery partner of choice to global organizations, and employer of choice in local communities.

Mission

Deliver excellence through an empowered and diverse culture in ICT services and products to customers and partners globally.

Digitizing
Business

Our objective is to use technology to empower, accelerate and digitize businesses, and we do this by providing our customers with specialized solutions that are tailored to their specific requirements. We have a track record of executing high-quality projects and deliverables, and our professional service offering comprises software development, digital transformation, cybersecurity, managed services and much more.

Best Places to Work Certified

Our most valuable asset is our skilled team, and we are dedicated to giving Estartans a dynamic environment to collaborate, innovate and develop as they serve our clients from eight international locations. In 2023, our head office was awarded the “Best Places to Work” certification in Jordan.

Women Empowerment

At Estarta, women empowerment is part of our DNA. Estarta works hard to build a culture where women contribute equally to the success of our company and represent approximately half of our team, both at the engineering and developer levels as well as in management.

We have put women empowerment efforts at the heart of our recruiting, training and development efforts, with reporting tools, initiatives and supervisory bodies created to monitor our progress on an ongoing basis towards achieving our wider diversity and inclusion targets.

Meet Our Team

Mutaz Nabulsi

CEO

Mutaz Nabulsi, Ph.D.,
is the CEO of Estarta and has over 25 years of experience in senior leadership positions in the telecommunications and BPO/ITO fields. Dr. Nabulsi is an expert in customer experience, strategic customer management, and the deployment of reporting and analytics applications. He joined Estarta in 2014 and has been leading the company to new heights since then. He received his Ph.D. in Economics and Political Science from the University of Missouri—Kansas City.

Suha Abu Salem

Finance

Suha is the Chief Financial Officer at Estarta and has over sixteen years of successful experience in a range of financial roles in various companies, including Ernst & Young, PepsiCo, Coca-Cola, and Amman Academy School. Suha led finance teams in various countries, including Jordan, Turkey, India, Egypt, and the Gulf. Her expertise in developing business financial models and analyzing financial information enabled her to make valuable contributions to many different stakeholders. She joined the Estarta family in 2023, holds a bachelor’s degree in accounting from Hashemite University, and has been a Certified Public Accountant since May 2009.

Mohammad Shkakhwa

Human Resources and Admin

Mr. Shkakhwa is the Senior Director of Human Resources and Administration, with more than 18 years of experience in Customer Care, Sales, Development, and Training. He joined Estarta in 2016 as a Senior Operations Manager at the Cisco TAC Business Unit and progressed within the field of Talent Acquisition and Management as a Human Resources Director. Mr. Shkakhwa holds a bachelor’s degree in accounting.

Amira ElAli

Public Relations and Communications

Mrs. ElAli is the Senior Public Relations and Communications Manager, with more than 14 years of experience in Communications, Public Relations, Brand and Image Management, Customer Support, Sales, and Marketing across various industries. She joined Estarta in 2019 and holds a bachelor’s degree in Modern Languages.

Nadi Hamarneh

Decision Support

Mr. Hamarneh is the Senior Decision Support Director, leading the Reporting, Analysis, and Quality departments. Mr. Hamarneh joined the company in 2008 and has more than 15 years of experience in the Customer Experience, Operations, and Data Analysis Domains. He has been actively involved in different projects and committees providing guidance on multiple levels. Mr. Hamarneh holds a bachelor’s degree in computer engineering

Laith Majali

Operations

Mr. Majali is the Senior Director of Operations at Estarta. He has extensive experience in the Telecommunications and Internet sectors, with a strong focus on Customer Service, User Experience, and Business Development. He joined Estarta in 2014 and served previously as a Senior Customer Service Manager at Yahoo. Mr. Majali holds a bachelor’s degree in finance and banking.

Waseem Hayek

Professional Services

Mr. Hayek is the Senior Director of Professional Services at Estarta. He joined Estarta in 2016 and has more than 16 years of professional experience in Customer Experience, Project Management in Telecommunications, and Operations. He holds a master’s degree in business administration

Robert Cepak

Shared Services

Mr. Cepak is the Senior Group Director of Shared Services at Estarta. Robert is responsible for managing Estarta’s Incident Management, Global Field Escalation Process and High Touch Operations Management services. Before joining Estarta in 2018, Mr. Cepak was previously employed in the capacity of High Touch Operations Manager at Cisco Systems, and prior to that, he was an Incident Manager for Sabre’s Travel Network. Mr. Cepak’s central focus is Estarta’s operations and expansion in Europe. He holds an MA in Journalism and is a holder of the ITIL Expert certificate.

Ahmad Dalqamouni

Professional Services and Solutions

Mr. Dalqamouni is the Senior Director of Professional Services and Solutions. He joined Estarta in 2008 as a Software Engineer and has taken numerous roles within the company before becoming the Director of PSS. Mr. Dalqamouni has participated in delivering e-payment integration and e-services projects both in Jordan and in the Gulf area. He holds a bachelor’s degree in computer science with a minor in Banking and Finance.

Said Siksik

Special Projects

Mr. Siksik is the Vice President of Estarta, leading Special Projects. He is mainly responsible for new clients’ management, and through his 20+ years of experience both in the technical and business management domains, Mr. Siksik led the operational planning, strategic planning, and execution of business in many divisions at Estarta. He joined Estarta in 2004 and holds a bachelor’s degree in Telecommunications and Electrical Engineering.

Ghalia Twal

Strategy

Ms. Twal was appointed as Strategy Manager for Estarta in 2023, bringing a background that spans over seven years in the financial sector. Prior to this, she served as a Senior Associate for Capital Management at Capital Bank, specializing in Financial Risk Management. Ms. Twal also boasts a robust investment banking background, having held the position of Senior Financial Analyst at Capital Investments. In this role, she played a key role in numerous bond issuances, company valuations, and capital raises across Jordan and the MENA region. She also established a research department for Capital Investments, introducing it as a fourth line of business for the firm.

World-Class Quality

Everything we do reflects our dedication to quality and excellence, continuously striving to provide the best. By offering outstanding service and assistance, we develop long-term partnerships with our clients, some of which span multiple decades.

Estarta Solutions continually strives to be the best innovative leader in delivering outsourcing services to the world’s most prestigious companies in the areas of advanced technical support and customer service from its offices in Amman, Jordan.

Through the untapped potential of its employees, their rich expertise, and its great leadership team, Estarta employees are all accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in- class solutions and services, maintaining the highest levels of customer satisfaction at all times.