Estarta’s specialized support unit that provides comprehensive hardware, software, planning, and troubleshooting services to customers who are facing technical issues or challenges related to products, services, or systems. Our highly skilled engineers deliver exceptional front-line technical support, with the primary responsibility to diagnose and resolve complex technical issues, enabling prompt and effective resolution.
Our dedicated team oversees the maintenance of our clients’ installed bases, offering comprehensive reporting capabilities for both hardware and software acquisitions. We provide indispensable assistance to stakeholders throughout the support contract renewal process and on a day-to-day basis. Our Asset Managers play a pivotal role in guiding informed decisions regarding new hardware and software acquisitions.
Offers comprehensive and proactive assistance in navigating the complexities of cloud computing. Estarta’s dedicated team of experts ensures seamless integration, optimization, and continuous management of your cloud infrastructure, empowering your business to harness the full potential of cloud technology. Our Cloud Support Services guarantee a reliable and secure cloud environment, allowing you to focus on innovation and growth while we handle the technical intricacies.
Our customer support team is 24/7 committed to ensuring customer satisfaction by addressing your inquiries, resolving issues, and offering proactive solutions in a timely and effective manner.
Led by a team of seasoned technical experts, Estartans are dedicated to expediting the onboarding, adoption, and utilization of software solutions for our customers. By leveraging their deep expertise, we ensure a swift and seamless integration process. Our commitment to accelerating your software journey underscores our dedication to your success, making us the ideal partner for harnessing the full potential of your software investments.
Our Account Management team is dedicated to the success of our strategic accounts. Our individual contributors take charge of fostering customer success, ensuring the alignment of engineering services with contract commitments, and addressing significant escalations to enhance the customer experience.
We believe in keeping the conversation ongoing, which is why we conduct Quarterly Business Reviews to stay in sync with our clients. With our team serving as the primary touchpoint for key stakeholders on the customer’s side, their exceptional performance often becomes a driving force for renewals and potential upsells.
We pride ourselves on building strong relationships and delivering results that propel both our clients and our company forward.
Our IT Help Desk and User Support services are tailored for high-tier customers, offering dedicated assistance for incidents, root cause analysis, and Problem Management recommendations, providing 24/7 service. As the frontline of customer service, we support both internal users and external accounts.
Our Escalation Support Specialists work behind the scenes to handle non-business-impacting escalations, collaborating with engineering to prioritize and resolve critical issues. We’re committed to delivering swift solutions and ensuring client satisfaction.