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Job Title

Customer Service Representative


Customer Support


Junior to Intermediate


Athens, Greece

Role Description

The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand promise by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.


  • Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.
  • Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.
  • Training, educating, and guiding the customer on all supported applications as per the customer’s requirements.
  • Preparing the needed documentation.
  • Collaborating with internal and external stakeholders and organizations.
  • Delivering any other tasks assigned by the direct TTL or manager.

Required Skills


  • A university degree will be a plus


  • Fluency in written and spoken English/German/Dutch
  • Computer savvy and confident in their ability to make full use of the Internet
  • Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations
  • Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms
  • Focused on the outcome, ensuring a satisfactory resolution for the customer
  • Understands customer and business needs and learns quickly and eagerly
  • Self-assured, self-motivated, and inspires others to succeed
  • Proactive and open to sharing information, always looking for what is best for the customer
  • Outstanding problem-solving abilities
  • Empathy and related soft skills

Qualifications & Certificates

This job requires a work authorization for Greece