Job Title

Network Engineer

Department

Customer Support

Level

Intermediate

Location

Athens, Greece

Role Description

The Network Engineer is responsible for providing post-sale technical support worldwide for customers of medium to large-scale networks. The Technical Support Engineers have in-depth knowledge of Cisco hardware issue resolution.

The main responsibility is supporting customers who experience hardware failure on their equipment by remotely resolving issues or providing the faulty part replacement via the RMA (Return Material Authorization) process.

Required Skills

Core Skills:

Customer service and phone skills
Proficiency in English (both written & verbal)
Knowledge in computer science, networking administration, information technology, or a similar field
1 – 2 years experience conducting remote technical support with business customers
Certifications (CCNA, etc.) a plus but not required
Ability to provide hardware support on all Cisco product families (UCS, Routing & Switching, Security, Wireless, Telepresence, etc.)
Experience with Cisco hardware (including but not limited to Routers, Switches, Telepresence, UCS, etc.)
Ability to diagnose and troubleshoot basic technical issues

Qualifications & Certificates

This job requires a work authorization for Greece