Customer Service Representative
The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand promise by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.
Network Engineer
The Network Engineer is responsible for providing post-sale technical support worldwide for customers of medium to large-scale networks. The Technical Support Engineers have in-depth knowledge of Cisco hardware issue resolution.
